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CALL CENTER TRAINING
Techno wave Global studies provides a exceptional Call Centre Training methodology and curriculum to its candidates, which takes shape as a result of our constant interactions with the eventual employment destinations in the BPO industry. Our mission is to provide innovative assessment solutions to fulfill ongoing needs in the corporate segments.
WHAT IS CALL CENTER?
A call centre is a central place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation The definition of a call centre is changing in this world of e-business but the core fundamentals of a making a call (via phone, e-mail, website, or fax) to a centre (point, area. person or thing) will remain un-changed. Call centre; contact centers or customer interaction centers operate on near identical principles of meeting customer needs in real time and often mean the same thing.
WHAT DOES BPO STANDS FOR ? WHAT DOES IT MEAN?
BPO stands for Business Process Outsourcing. Major corporations in the US and Europe are outsourcing their back office operations to India to save costs. E.g., employee payroll is maintained in India for their employees worldwide. All customer interaction services including call centers are a part of BPO. Call centers may be voice and/or internet based and called as integrated contact centers.
WHY YOU SHOULD JOIN THIS PROGRAM?
100% Job Guarantee
Small batches
Practical approach
Flexible class timings
Flexible course duration
Unique, Simple and Effective way of teaching
High quality at low cost
What Opportunities does call center Industry offer?
The call center industry has been huge for many years, employing thousands of people in each State throughout the country Call centers are comparatively a recent introduction to the world of career options in India. Today even youngsters can earn the money just like any other professional who earns his/her monthly income. It is the BPO call centers that have made living and earning the bread easy for youngsters as well.
There are many opportunities for well trained, English speaking candidates in BPO companies. Since BPO firms receive lot of delegated works from all over the world, candidates will get opportunities to grow to international standards.
“The person who gets the farthest is generally the one who is willing to do and dare. The sure-thing boat never gets far from shore.” With having adequate knowledge of IELTS you can accomplish your ambitions to go abroad or get success. If you want to fulfill your band requirement and to develop your career in any foreign country then contact us. We indisputably help you for with professional hands.
SKILLS ENDOW WITH
Our call center phone skills training offers flexible customer service training solutions that fit the demands of fast-paced call centers, help desks, and phone sales centers. Whatever your needs, we help you develop your call agents and phone professionals with call center training programs that provide:
SOME IMPORTANT ASPECTS OF WEB DEVELOPMENT
Effective call center service skills, phone skills, and voice techniques
World-class call center standards that are reinforced by managers
Authentic personal scripts that your agents write, adapt, and practice
Comprehensive call center training tools, techniques, and metrics that maximize productivity, service quality, and sales
WHY SHOULD I JOIN TGS (TECHNOWAVE GLOBAL STUDIES) ?
Training aims to provide essential skills and knowledge related to the effective control of incoming/outgoing calls as well as planning development, resource allocation and staffing issues
Our Programs focuses on a wide array of skills required to function productively in the present Indian environment of flourishing BPO companies and IT Enabled Services.
It helps the trainees acquire comprehensive training in communication skills with a special emphasis on reducing MTI (Mother Tongue Influence) and acquiring the Accent Neutralization. It also provides them with incisive insights into grammar, telephone etiquettes, customer service and Call-Centre culture as a whole. . It contains a lot of activities, specifically designed for Call Centre training, like Role Play, Extempore, Group Discussion, Call Centre Simulation and Success Stories. Moreover, this help in various aspects of phonetics.